Support Center
We provide you with technical support, after-sales service and answers to frequently asked questions about our products and services. Here are the details of what is supported:
1. Technical support
We provide technical support for the installation, use and maintenance of the following products:
Heat pumps: Instructions for installation, use and maintenance of EVI DC variable frequency heat pumps.
Battery system: Provides installation and performance optimization assistance for high-capacity battery energy storage systems.
Water heater: Assist in setting up and troubleshooting problems with All-in-One water heaters.
2. Product documentation
Get user manuals, installation guides, and safety information for all products. These documents provide detailed step-by-step instructions to ensure proper use of our products.
[Download EasyLife Series DC Inverter EVl Heat Pumps R32]
Download Powerk R290 Cleanlife Plus Heat Pump Catalog
[Download POWERK All-in-One Hot Water Heat Pump Heater Catalog]
[Download Swimming Pool Heat Pump Catalogue]
3. Warranty and maintenance
All products come with a standard two-year warranty.
If your product is defective, you can request a repair or replacement. Please provide proof of purchase and a detailed description of the problem.
4. Contact support team
If you need further help, our customer support team is here to help:Service hotline: Call 0180-000000 (9:00-17:00 on weekdays). E-mail: Send mail to info@solarpowerk.com. Live chat: Communicate with us in real time through our website during working hours.
5. Install the service
We work with certified partners to provide professional installation services for all products. Contact us for more details and to schedule an installation service.